In medicine, mistakes—though rare and unintended—can have serious consequences. Yet, when they occur, many doctors hesitate to say, “I’m sorry.” According to Medscape’s recent article, the reluctance often stems from fear—fear of lawsuits, professional judgment, or appearing incompetent.
But studies demonstrate that authentic apologies can actually fortify the doctor–patient relationship. When patients are given honest communication, empathy, and responsibility, they’re less inclined to sue and more likely to have faith in the system.
Hospitals increasingly promote “communication-and-resolution” initiatives that bring about open talks following bad outcomes. The programs seek to reconcile honesty, healing, and legal defense—recognizing physicians are human beings as well.
Finally, apologizing doesn’t equate to weakness. It’s a badge of character, empathy, and emotional intelligence—attributes that are hallmark of truly healing medicine.
Reference:
MBH/PS