As pharmacy professionals, the way we communicate can directly influence medication adherence, treatment outcomes, and prevention of adverse drug events. A few minutes of effective counselling can prevent confusion, misuse, and even hospitalizations.
This infographic highlights:
- The key elements of an effective counselling session
- The importance of the teach-back method
- How to adapt counselling for different patient groups
- Common counselling mistakes pharmacists should avoid
One point that stands out to me is how often patients say “yes” when asked “Do you understand?” - even when they may still be confused. Using the teach-back method can make counselling far more effective and patient-centered.
In pharmacy practice, counselling is not just about giving information, it’s about ensuring understanding.
MBH/PS
