"We talk a lot about AI, EMRs, and telehealth efficiency, but I’ve been thinking lately about the patient experience. Technology is a bridge, not the destination.
In our rush to digitize every health record and automate every appointment, how do we ensure that the empathy of a face-to-face consultation isn’t lost in the data? I’d love to hear from fellow professionals—what’s one way you keep your practice ‘human’ despite the screens?"
Yes, healthcare is not something only about diagnosis and treatment. It is about making a person relief and calm. Ensuring them that there’s nothing wrong , all will be fine. Without human touch that relief is not possible.
Technology has undeniably improved access, efficiency, and safety, but you’re absolutely right: it should support the clinician patient relationship, not replace it. Empathy doesn’t come from an interface; it comes from presence, listening, and trust. If screens start dominating the room, patients can feel reduced to data points rather than people.
yess
Absolutely
That is such a thought-provoking post. I find that technology is definitely capable of overtaking every field and loss of human touch, emotions and most importantly the emotion of empathy might get lost in the process, which honestly can be seen in people in today’s date as well, and hence we humans must work together being able to differentiate amongst the different feelings and keep the human touch and empathy that is genuine and not coded through numbers and algorithms is seen.
The one way I keep my practice human despite the screens is by prioritizing patient communication. I make an effort to listen patiently, explain medications in simple language, and show empathy toward patient concerns rather than focusing only on the data on the screen. This helps build trust and reminds me that every record represents a real person, not just a case.